What should I do if my recipient rejects the payment? Miguel February 13, 2018 01:21 Updated Follow You will receive an email if your recipient rejects the payment, which will also include the reason why they rejected it (ex. inaccurate bank account information). Please reach out to your recipient to resolve the issue. Related articles Why is my payment delayed? Send Payments via ACH Contact Our Service Team Why am I being asked for documentation? Personal Visa Card Restrictions Comments 0 comments Please sign in to leave a comment.