What should I do if my recipient rejects the payment? Miguel February 13, 2018 01:21 Updated Follow You will receive an email if your recipient rejects the payment, which will also include the reason why they rejected it (ex. inaccurate bank account information). Please reach out to your recipient to resolve the issue. Related articles Why is my payment delayed? Send Payments via ACH How much time does my recipient have to confirm the bank account information? Personal Visa Card Restrictions Contact Our Service Team Comments 0 comments Please sign in to leave a comment.