What should I do if my recipient rejects the payment? Miguel February 13, 2018 01:21 Updated Follow You will receive an email if your recipient rejects the payment, which will also include the reason why they rejected it (ex. inaccurate bank account information). Please reach out to your recipient to resolve the issue. Related articles How much time does my recipient have to confirm the bank account information? Why do you have to reach out to my recipient? What does ACH stand for and what does it mean to me? Visa Personal Card Changes How do I issue a refund? Comments 0 comments Please sign in to leave a comment.