If it has not yet been a business day since you received a sent confirmation email from Plastiq, wait another business day. Sometimes banks take additional time to process payments and display them to clients.
If it has been more than a business day since we’ve confirmed sending your wire, you should provide the recipient with the amount of your wire and the memo you provided via Plastiq.
If they still cannot find the wire, please contact service team with your wire payment ID and request a “trace number”. This is an ID assigned to the wire as it passes through the financial systems en route to your recipient, and you will be able to provide it to your recipient so that they can “trace” where the wire went.