How do I take a screenshot of my bank statement?

If you're using Windows:

1. Sign in to your online banking and open up your statement. Make sure the following are visible on the screen (if you need to take a few images to get it all, that's okay):
1. Your FULL name
2. Account number
3. Plastiq transaction line
2. Press the Print Screen key on your keyboard. It may be labeled [PrtScn].
3. Open an image editing program, like Microsoft Paint.
4. Go to the Edit menu and choose Paste.
5. If prompted to enlarge the image, choose Yes.
6. Go to the File Menu and choose Save As.
7. Choose a folder you'll be able to find again.
8. Type a file name for the image.
9. In the Save as type field below the File name, select JPEG.
10. Click the Save button.
11. Go back to the email we sent and attach the image and hit send

If you're using a Mac:

1. Sign in to your online banking and open up your statement. Make sure the following are visible on the screen (if you need to take a few images to get it all, that's okay):
1. Your FULL name
2. Account number
3. Plastiq transaction line
2. Press Command + Shift + 3 on your keyboard. The screenshot will be saved on your desktop.
3. Go back to the email we sent and attach the image and hit send

If you are using a mobile device or something else other then a Windows or Mac laptop/desktop, please click here to learn how to take a screenshoot with your device.

Example # 1

You make a rent payment for $2,850 to your landlord DCMC FLP. We may request a copy of your bank statement showing the Plastiq charge. Acceptable image below

Example # 2

You make a car loan payment for $255 to Toyota Finance. We may request a copy of your bank statement showing the Plastiq charge. Acceptable image below

Acceptable bank statement image

The statement line may say Plastiq Bill Payment instead of your receipent name.

Please note that you can block out any other transactions that you do not want visible.

Unacceptable images