I understand that you may not recognize our charge on your statement.
Let me explain what Plastiq is and maybe this can assist with knowing what the charge is.
Plastiq is a BillPay service for many country clubs, schools, utilities, governments, and more. Someone that may have access to your card or yourself could have a Plastiq account with us and made a payment to one of those categories that we accept.
If you have talked with all authorized users of your card, you can submit a request below for us to investigate.
To better assist with your request, please answer the following questions for unknown charges
Email address you could have a Plastiq account under?
Amount of the charge?
Date of the charge?
Last 4 digits of the card?
The name on the card?
Please do not include the whole card number or the CVV security code.
With this information, we will investigate and let you know what we find. Please note the turnaround time is 2 business days.