Add your preferred card to your Plastiq account at any time by clicking on the blue card in the top-left corner. This will open your Card Drawer. This area is where all of your cards are stored in your Plastiq account. You can add a new card or edit one you've already added.
All information is stored with 256-bit encryption and can be edited or deleted at any time.
- Fill out your card information, including card number, expiration, CSC, the name on the card and billing information.
- Once you’ve filled out your card details, click the “Save Card” button.
- Your active card will be shown in the upper left-hand corner.
Fixing a Card Addition Error
If you see a message indicating that there was an error adding your card, it means there's an issue validating your card information.
This means you provided incorrect card information when filling out the form or that your card issuer (i.e. bank) has sent us a notice not to accept that payment method.
Please try the following troubleshooting steps to resolve this issue:
|
Cards with a Billing Address in the U.S.A
|
Cards with a Billing Address in Canada |
- Re-enter you card information carefully. It's very likely you mistyped your card number, provided an incorrect expiration date or CSC.
- Check with your card issuer to see what billing address is currently on file for this card. The address might be different, especially if you've moved recently or if you're using a very old card.
- Your CSC or zip code might be incorrect. As noted above, an older card could be associated with a different zip code.
- Contact your card issuer to confirm there isn't a restriction or block on your card.
|
- Re-enter you card information carefully. It's very likely you mistyped your card number, provided an incorrect expiration date or CSC.
- Check with your card issuer to see what billing address is currently on file for this card. The address might be different, especially if you've moved recently or if you're using a very old card.
- Canadian postal codes are case-sensitive and the format can vary. Please try entering your postal code in one of the following formats:
-A1B 2C3
-A1B2C3
-a1b 2c3
-a1b2c3
- Contact your card issuer to confirm there isn't a restriction or block on your card.
|
Comments
0 comments
Article is closed for comments.