In the "Payment Lookup" page, you can search for payments by a variety of criteria. If you have the Plastiq Payment ID of the payment, you can type it into the "Payment ID Search" and press the "Search" button. You'll then see any relevant line items for the payment. If you would like to see additional payment details of any payment, simply click on the line of the payment and you'll be able to view the details of the payment.
Articles in this section
- What is Payment Request?
- I received a check instead of an automatic deposit. What happened?
- Has this refund been returned to the customer?
- How do I issue a refund?
- How do I read the Payment Lookup screen?
- What is the definition of Pending, Committed and Deposited payments?
- What do the different colors of the dollar amounts mean?
- How do I look for a particular payment?