Refunds can be processed by Plastiq's Support Team during the "Pending" payment position at the request of either the customer or the business.
Once a payment has reached the "Committed" payment position, Plastiq can only process a refund at the request of the business.
Once a payment has been delivered and has reached the "Deposited" payment position, the payment can no longer be refunded through Plastiq.
We recommend you refund the payment outside of Plastiq (for example, by sending a check to the customer or issuing a credit on their customer account for a future payment).
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