In the "Business Subsidy" page, you will see three options:
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No Subsidy (cardholder pays entire fee): The default setting, this means the cardholder pays the entire fee and you as the business pay nothing.
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Subsidize Entire Fee (cardholder does not pay a fee): If you would like to subsidize the entire fee for the cardholder so that they pay no fee and you pay the full fee.
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Subsidize ____ % of Cardholder Fee: You can also subsidize part of the fee: pay for a portion of the Plastiq Fee and the cardholder pays the remaining amount. You can designate a custom percentage that you would like to subsidize. Please note that the percentage you enter is the actual percentage (out of the default rate), not the percentage of the fee. For example, if you'd like to pay for half of a 2.5% fee, you would type in "1.25%" and not 50%.
How Can My Customer Identify the Subsidy on their Statement?
When implementing a subsidy, it is important to know how they will appear for both you and the cardholder. Typically, Plastiq transactions show up as two line items on the cardholder statement- the principal amount paid to the business (e.g. $100) and the fee amount paid to Plastiq (e.g. $2.50). If you subsidize all of the fee, Plastiq transactions will still show up as two line items on the cardholder statement- the principal amount paid to the business minus the fee (e.g. $97.50) and the fee amount paid to Plastiq (e.g. $2.50). The $97.50 is deposited to you, and the $2.50 is sent to Plastiq.
Note that the two line items equal the full amount the customer owes the business ($100) but only $97.50 is sent. It is important to keep this mind and notify your customers about this distinction to avoid confusion later when they see these items on their card statements.
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