Fee-Free Dollars (FFDs) are a great way to maximize your rewards earnings on the payments you make with Plastiq, but your FFDs do have an expiration date. Once you're credited with new FFDs, they will expire after 90 days.
You can keep an eye on your FFD balance expiration date by visiting your Rewards and Referrals section. Your current balance will indicate how many days are left before the FFDs expire [highlighted in red below].
There are a few other things to keep in mind about FFD expiration:
- Earning new FFDs resets the expiration timer for your entire balance. Using your FFDs will also reset this timer.
- FFDs that have been applied to your payment will not expire. Even if that payment is set to process beyond the 90-day window.
- The expiration date cannot be extended. The only way to reset the expiration timer is by receiving new FFDs or applying your FFDs to payments.
If you have any further questions about your FFD balance, please email our support team at firstname.lastname@example.org or reach out via live chat on our website.