As of January 1, 2020, Plastiq no longer supports payments made with personal prepaid debit cards. Payments made with payroll cards (i.e. ADP ALINE and Wisely cards) will continue to be accepted.
Any attempts to submit a payment using a personal prepaid debit card will be declined.
The following card types qualify as "prepaid cards":
- Gift cards
- Retail cards
- General-purpose reloadable cards
For any questions regarding this policy update, please feel free to reach out to our Support team via live chat. You can also send us an email at firstname.lastname@example.org.