Plastiq continues to strive toward a high standard of security when it comes to protecting your account and payment information. As an additional security measure, Plastiq has implemented a required verification check for your first payment to a new recipient.
What does this mean?
When making your first payment to a new recipient, we will ask you to provide the CSC (i.e. a CSV or CVV) code associated with your specified card.
You can locate this code by checking the back of your card. It’s a three-digit number, often adjacent to your signature. For American Express cardholders, the four-digit CSC is located on the front of the card.
Enter the correct information when prompted to verify your identity as the account owner. Then, you will be allowed to proceed with your payment.
Can I bypass this check?
No. If you’re paying a new recipient for the first time, we’ll always request this detail. We’re making this security measure a requirement to prevent bad actors (i.e. fraudsters) from submitting fraudulent payments with your account.
If you do not have the specific card on hand to confirm your CSC, you are welcome to reach out to your card issuer for clarification.
What happens if I provide an incorrect code?
If you enter incorrect information multiple times, Plastiq will immediately stop the process and lock the account to prevent further attempts.
A notice will be sent to the account’s associated email address to inform the account owner that a lockout has been triggered due to a high frequency of failed verification attempts.
This lockout will not be lifted after 24 hours. Once an account is locked, you will need to reach out to our support team at firstname.lastname@example.org or via live chat.