Our Account Services team is responsible for reviewing all submitted payments to ensure all transactions abide by our Terms of Service and can be supported with Plastiq.
If this team requires additional information or documentation before they can approve your payment, they will reach out and request it. You can correspond and provide documentation to this team via two channels: email or fax.
Please Note- this team does not communicate by phone and there is no phone number available to reach this team.
This team will reach out via email and direct all messages to the email address associated with your Plastiq account. The email address is firstname.lastname@example.org.
If you've received an email from Account Services, please reply to speak directly with a representative from that team. All inquiries will receive a reply within a business day. To provide supporting documentation, please attach all requested documents to your reply.
If you wish to provide documentation via fax to this team, please feel free to do so using the following fax number: 1 (877) 775-5815.
In order for this team to review your payment promptly, please write the relevant payment ID on all faxed pages.